91% of all calls can be dealt with without any specific product knowledge
SKONDRAS CAN TAKE OVER THE FOLLOWING INBOND SERVICES FOR YOU
Technical support
Administrative processing
Call answering services
Telephone after-sales
Provision of general information
Provision of leads with initial information
Making of appointments for your account managers
Telephone services
Receiving the overflow of incoming calls
CUSTOMER CARE
Your clients have an invoice query, are accepting a promotion, have questions about another product or want to pass on a change of address. Our account managers are happy to talk to your clients and ensure that your clients are properly informed, and that your database is kept up-to-date.
DISPATCHING
The product your clients bought no longer works. Your clients can count on us. Skondras will call one of your engineers to arrange an appointment with your clients to resolve their issue.
HELPDESK
Imagine your clients have a query about a purchased product. Skondras has the knowledge to manage your technical calls, to deal with incoming calls, further assist clients, refer them to a retail outlet or
arrange an appointment for an engineer to come to their home.
ORDER INTAKE & PROCESSING
Your product is not available on every street corner. We ensure that your existing and new clients can order your products by telephone, through your website, via email etc. without any problems. An existing client remains satisfied and a new client will be surprised by how easy it is to order products from you.
CRISIS COMMUNICATION
An attack on your company, the taking of hostages from among your staff or toxic contamination of the surrounding area. It could happen to you! Even in the event of such calamities, you still want to be able to speak to your clients and partners. It is essential to them that you can be reached! Our contact centre can help you out.
PRODUCTS RECALLS
One of your products has to be taken off the shelves. Your clients and end customers must be notified and you need to be permanently available
to provide additional information. Within only a few hours, Skondras takes over your communication and ensures that all partners are informed and stay informed.
A sales process is well thought-out, feasible and measurable. Our consultants are happy to analyse and optimise your sales process or develop a completely new sales process.
You can hire our sales specialists for a fixed all-in payment per month. Skondras also pays for the company car, fuel costs, mobile phone and call charges.
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