Outbound Telephone Services - Skondras Sales Services

WHY OUTSOURCE TELEPROSPECTING?

Research shows that

87% of all sales people (account managers) are not good at cold-valling or do not have sufficient time to spend on acquisition
Outsourcing your prospecting makes your sales process more efficient
(more prospecting, more appointments, more visits, more sales)
The cost of your sales process is reduced
Your sales figures increase

Cold calling leads is an art in itself. Skondras excels over the competition in various industries, both B2B and B2C. The quality of the appointments we supply is extremely high. Every appointment could lead to an order!

TELEPHONE PROSPECTING

On average, 45 telephone contacts will generate 4 appointments.
By way of comparison, the average response to an ordinary mailshot by post is 0.24% and by e-mail is 0.14%.

Telephone prospecting is better for the quantity of appointments, speed of execution and price. A phone call also tends to elicit information about why the lead does not want to make an appointment.

You can use this information to optimise your offering!

TELEMARKETING

Telemarketing is an excellent option if deploying a sales team becomes too expensive.

What conditions must be in place?

A familiar name
A clear offer
A low price
Fast administrative processing
Good sales follow-up

WELCOME CALLS

To make a good start, welcoming and follow-up are important to new clients. Skondras does this in a very professional yet friendly way, and listens to your clients’ questions.

DIRECT MAIL FOLLOW-UP

Response rates increase by 40% if you follow up a DM by phone! Do you have a large mailing to send out? Skondras will send it for you in batches and follow it up by phone shortly afterwards.

CUSTOMER SATISFACTION

It is much more important to retain clients than to win new ones.

We recommend that you carry out regular customer satisfaction surveys. Are they really satisfied? What can be improved? Is the relationship sufficiently dynamic? Do you see your clients through blinkers so you are no longer able to see the opportunities? Is the relationship your account manager has with your clients really as good as claimed?

Skondras can carry out an objective test, from an unprejudiced position. You will be surprised by the ensuing opportunities!

DATABASE OPTIMALISATION

Getting your information to the right person is what will make your DM campaign a success. Skondras will maintain and add to the data in your
database to ensure that your DM delivers returns.

FOLLOWING UP ACCOUNTS RECEIVABLE

Do you want your invoices to be paid on time? Skondras will track your debtors in a professional and friendly, yet assertive manner, and submit comprehensible reports.

If you do not have your own administration department, Skondras can carry out the following activities for you:

Order processing
Generation and sending of invoices
Managing of Accounts Receivable

CLAIMS PROCESSING

Are you sure the client’s problem has been resolved? If not, your client may want to move to a competitor. We respond proactively to retain your clients by calling and asking if the issue has been resolved.

WINBACK

Clients can change partners. Skondras has experience in winning back former clients by offering them a special deal.

RETENTION

Imagine you have clients who no longer want to do business with you. You want to persuade them to stay. Our account managers have the relevant experience of how to convince these clients to stay by making an excellent offer.

We love to keep you informed via our blog and social media about our new plans and the last developments in inbound & outbound sales, sales communication, job offers, … And don’t forget to subscribe to our newsletter.

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