Contact Center - Skondras Sales Services

OUTBOUND TELEPHONE SERVICES

Telephone prospecting is better for: number of appointments, speed of execution and price. A phone call also tends to elicit information about why the lead does not want to make an appointment – information you can use to optimise your future pfferrs! Cold calling leads is an art all on its own. Skondras is better than anyone else in various industries, both B2B and B2C.

INBOUND TELEPHONE SERVICES

In a B2B environment, the telephone is the most widely used communications tool: Technical support, Administrative processes, Telephone reception services, Telephone after-sales, Provision of general information, Giving leads initial information, Making appointments with your account manager, Telephone headquarters, Absorb overflow for incoming calls, …

PROJECT MANAGEMENT

Each project outsourced to us is followed up, down to the minutest detail. We use a process-based approach. Our process consists of:

A project book, for the logging of all internal and customer-related processes
A selection of the right agents (telephone account managers) for your project
A script of all possible scenarios
A pre-test for the launch of your project
Verification of all parameters and systems
A check for accuracy of the reports
Daily quality monitoring
A monthly evaluation to discuss your KPI s, internal audit results, corrective actions and suggestions

IT MANAGEMENT PROCESS

Our business support department manages the IT processes.

QUALITY CONTROL

Skondras insists on a high quality level. This guarantees excellent customer satisfaction and reduces your costs. Our quality manager has a key position within our company.

OUTBOUND TELEPHONE SERVICES

INBOUND TELEPHONE SERVICES

PROJECT MANAGEMENT

IT MANAGEMENT PROCESS

QUALITY CONTROL

HOW CAN WE HELP YOU?

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